Frequently Asked Questions
Everything you need to know about shopping with Birmingham Autograph.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal or contact our support team.
How do I know which size will fit me best?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
Are your garments ethically sourced?
Yes, at Birmingham Autograph, we are committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. You can also complete your purchase using digital wallets like Apple Pay, Google Pay, and PayPal.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.